Return Policy
Summer Lane Exchange is a print-on-demand business that creates fun, unique items for adults and children. We offer a wide variety of items like t-shirts, tumblers, phone cases, and bags, many of which are part of our seasonal collections as well.
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Because we are a print-on-demand business we have no inventory and therefore do not take returns. However, if the item you ordered is defective or damaged, you must contact us at support@summerlaneexchange.com within 3 days of delivery. Please include a picture of the damaged or defective item in the email along with a written description of the issue. Upon review and acceptance, we will be sure to make it right with a new item.
Defective or damaged may include:
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A print that is not in the expected position on any of our products
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Color-bleed into the article of clothing
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Ripped clothing
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Items received at delivery that are broken
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We will not send you a new item if the item or color you ordered were not to your liking.
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If you meet the defective or damaged criteria above, we are happy to make it right. Please:
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Take a picture of the damaged/defective item, clearly showing the issue. Pictures must be of high resolution, with the issue centered in the frame and not obstructed by anything.
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Email the picture as well as a copy of the email invoice to support@summerlaneexchange.com within 3 days of receiving the item.
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In the subject line of the email please type "Defective item Order #<your order here>".
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Please add a detailed description of the issue in your email.
Summer Lane Exchange will make a determination of sending you a new item based on an evaluation of the product as depicted in the picture. We will review your email within 2 business days and place a new order for you as soon as possible if we deem the item was defective.
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As always, thank you for shopping Summer Lane Exchange. We appreciate your support and look forward to providing you with new products all year round!